Volt upgrade issue

[blazm]

Hello, could someone from the support team please check my account. My Volt benefits havent been applied yet and I can see on O2 I have the Volt bolt-ons. I got the message from O2 more than 2 weeks ago, but nothing from Virgin.

Thanks!

[Ilyas_Y]

Hi @blazm, thanks for reaching out to us and a warm welcome to the Virgin Media forums.

I'm sorry to hear about the issues with the Volt benefits 😞
I will assist you further and get this sorted out for you.

I will send a private message - watch out for the purple envelope inviting you in.

Kind regards,
Ilyas.