Volt speed not activated

[cretinousgoat]

Hi,

I signed up for the 1gig volt speed package a couple of months ago. I've not been getting the advertised speed (and indeed been getting lower than I was previously).

I've tried speaking to someone at the call centre a couple of times but they just don't seem to understand what I'm saying and keep fobbing me off by tinkering with the hub settings.

Spoke to someone I know who had the same issue and was advised he doesn't think the volt speed has been activated?

I'm getting around 350-400mbps when I should be getting closer to that one gig (previously I was getting around 500-600.

Grateful if you could advise me, and fix this issue as it's dragged on for months now.

[newapollo]

Hi @cretinousgoat 

Have you logged into My Virgin Media and checked your contract to confirm it says Gig1?

Also check  your hub settings, 192.168.0, or 192.168.100.1 if in modem mode. You shouldn't need  to sign in, just click on Check router status (just below the password box)

Look at the configuration tab > primary downstream flow > max traffic rate, and confirm  what  is shown there. For info I'm on M600 and it shows my speed there as 690000278 bps

[cretinousgoat]

Hi,

Yes definitely shows Volt Gig1 fibre broadband

I checked the settings as you advised and it says:

1230000450 = max traffic rate.

[newapollo]

Hi again @cretinousgoat 

Thanks for updating the thread.  If these speeds are on a wired device then you should create a post in the broadband forum with your hub stats for the tech guru's to check and see if they can help.

When posting the hub stats they need the full details from the Router Status page. So please  copy/paste 3 FULL sets of data onto that post (not screenshots) – from the Downstream, Upstream, & Network Logs pages. 

You should also set up a BQM monitor  at thinkbroadband.com - which will give an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you can post the link straight away.

Instructions for posting BQM Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

 In the URL box paste the link you copied and then click OK.

[cretinousgoat]

Thanks - it would be for a device using wifi though (Don't get me wrong, I know a wired connection is faster but I wouldn't expect my wifi speeds to drop a few hundreds mps when upgrading from 600 to 1gig though!).

That all sounds a bit too technical for me, so I'll wait to see what the VM guy says, but I really appreciate your help - thank you 🙂

[cretinousgoat]

Hi VirginMedia

Still waiting help for a VM expert, thank you

[Natalie_L]

Hi cretinousoat, 

Welcome to the Community and thanks for posting. 

I am very sorry to hear you are experiencing issues with your speeds and package. 

I would like to take a look from our side so I am going to pop you over a private message.

This will be available via the purple envelope on the top right of this page. 

Speak soon, 

[cretinousgoat]

Hi Nat

Thanks for getting in touch 🙂 I've responded to your DM

Thank you / Diolch yn fawr!

Evan

[Tom_W1]

Hi @cretinousgoat, thanks for your private message to Natalie - I'm just responding publicly for now.

Just so you know the outage affecting your services is no longer apparent, and would appear to have been fixed.
Can you please confirm if you are still having any issues with your services or are things now resolved for you?

Many thanks

[cretinousgoat]

Hi Tom

Thanks for your message. I'm still not getting anywhere near the 1gig speeds - its around the 400-450mb mark which was less than I was getting before the volt package upgrade

Thanks