Volt speed increase not applied.

[ljop94]

Like many others, I recently took out an o2 contract (I already happen to be with Virgin Media), I received an email from o2 stating my Volt benefits would be activated on my account. My data on o2 has doubled and I have roaming added (all of the o2 benefits are active). But nothing has changed with the virgin media side of it, my speed is still M200/250. 

I have tried contacting support using WhatsApp, but they don't seem to understand what I am asking for help with as they just keep trying to upsell me/ make me take out a new contract (I have been passed to three different members off staff all trying to get me to pay more).

Any help would be appreciated. 

[Nathan_B]

Hi there @Ijop94, welcome back to our forum and thanks for your post.

I'm sorry to see that you have not had your Volt speed increase applied to the account, I will certainly be happy to take a look at this for you.

I will send you a PM to confirm your details so this can be done.

Regards

Nathan