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Volt WiFi POD

gretna26
Joining in

Hi there,

Ive been having a slow internet problems in one of my rooms so did the Wifi blackspot test on the 'VM Connect App'. I tried it twice to make sure and the max i got was 2Mbps. Being a Volt customer I believe I should be entitled to a POD to rectify this, however no option comes up on the app after testing. am i doing something wrong? thanks, Josh

1 ACCEPTED SOLUTION

Accepted Solutions

newapollo
Very Insightful Person
Very Insightful Person

Hi Josh

The info below is a copy paste of the steps provided by @John_GS  (Forum Team)

Please can you try the below steps for me on the app as it should help sort this;

  • Tap Start the scan 
  • Then Start the scan again 
  • While connect to WiFi, Tap I’m ready 
  • Wait 2 mintues for Scan 
  • Scan complete, Tap continue 
  • Tap Add a room, Tap the room you're in 
  • Start the Scan (do this in every room) 
  • Scan complete 
  • Tap Optimise WiFi now if an option 
  • If so, Tap Optimise 
  • Optimisation complete, Tap Rescan room,  Tap Start Scan 
  • Tap Order a WiFi Booster if an option

Let me know how you get on. Best,

John_GS
Forum Team
Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
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Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

See where this Helpful Answer was posted

2 REPLIES 2

newapollo
Very Insightful Person
Very Insightful Person

Hi Josh

The info below is a copy paste of the steps provided by @John_GS  (Forum Team)

Please can you try the below steps for me on the app as it should help sort this;

  • Tap Start the scan 
  • Then Start the scan again 
  • While connect to WiFi, Tap I’m ready 
  • Wait 2 mintues for Scan 
  • Scan complete, Tap continue 
  • Tap Add a room, Tap the room you're in 
  • Start the Scan (do this in every room) 
  • Scan complete 
  • Tap Optimise WiFi now if an option 
  • If so, Tap Optimise 
  • Optimisation complete, Tap Rescan room,  Tap Start Scan 
  • Tap Order a WiFi Booster if an option

Let me know how you get on. Best,

John_GS
Forum Team
Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts.
Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

hopefully im all sorted now, the pop up eventually arrived after rescanning a few more times.
after clicking it and following it through i got sent to the live chat, which after over 3 hours have promised me theres one on its way, but reading messages since on here we shall see...

thank-you for your prompt reply and help, Josh