Virgin is force closing my account because they won't send spotters

[Scoutp1]

I'm a volt customer and I started my home move process a month ago.

Virgin were suppost to send spotters out, and call back in 2 days.

They repeated this 6 times.

Then, I've been told the house is unserviceable (despite no spotters being there) and despite the fact that the network for my old flat, CAME from this property. As well as it being RIGHT NEXT DOOR.

Now virgin is force closing my account and charging me £300 because they're refusing to send a spotter out to an address that has infastructure. But they just won't switch it on.

[Melissa_F]

Hi, 

Thank you for your post.

We would like to take a closer look in to this for you. One of our forum team will be along shortly to send you a PM.

Thanks

Melissa