VOLT confirm address

[trza]

My son has o2 account, he has registered for and is now receiving volt benefits. I am trying to get  volt benefits added to my virgin media account so I can order free wifi pods. Everytime I call I am told that I need to upgrade to a volt package as the o2 and virgin media accounts are in different names. The website says as long as both accounts are registered to the same address then I can get them. Can anyone tell me how to get this sorted please.

[MOD EDIT: Subject title changed for clarity]

[Tom_W1 · Accepted solution]

Hi @trza thanks for your post here in the Community - welcome! 

I do apologise, as you are correct that as long as you have O2 at your address, this makes your account eligible for Volt benefits as long as the address is the same on Virgin Media's side.

I'm going to send you a PM now so I can look into this further for you, so please expect this to arrive shortly and respond directly when you can!

Many thanks

[Elliott100796]

Hi, I have the same issue as this, can you help me put

[Molly_T]

Hi Elliot 👋 welcome to community! Welcome to community! Thank you for posting. 

Sorry to hear you have been having some issues getting VOLT benefits sorted. There's a great help page on our website for these kinds of issues 👉 Virgin Media & O2 Benefits | Virgin Media Help

Can we just check you have tried unlocking the benefits via the My O2 Account 👉 O2 | Accounts | Sign in | View bills , balances and emails in your My O2 account

Let us know how you get on and if you still need support following this! Thank you for your patience in the meantime 🌞

Wishing you all the best.