Ultimate Volt activation and Netflix issues

[billkilv]

I have signed up to the Ultimate Volt, O2 Sim working, new Router and speed activated OK.

BUT, still unable to activate Netflix (I need to link to my existing account and pay the upgrade to premium). Clicking on the Netflix section on the myvirgin app goes nowhere.

Also, not able to see Sky Ultra HD Movies on demand and my on-line account still showing the old broadband and TV, not my new package.

Customer support yesterday - you will get an email with instructions within 2 hours - didn't happen.

Customet support today - will raise a ticket. might take 5 days!

Really?

[Tractorboy]

Ultra HD movies are under > Box Sats and Movies > Movies > Ultra HD

As for Netflix , that is a lottery ! You will see many many threads on the subject , activation has been a problem for the last 4 months. You need an email with an activation link. But when you might get it is anybody's guess !

[billkilv]

Cheers Tractor boy. Unfortunately the HD movies say I need to upgrade to view. Looks like my ultimate Volt hasn't been activated properly.

[newapollo]

Hi @billkilv 

Any package changes aren't usually applied when your upgrade includes new equipment until a few hours after the new equipment has been installed and activated.

Check your contract/bill in My Virgin Media  It might have been updated since you last looked. If you are on the Ultimate Volt package then Sky Entertainment & Cinema  Ultra HD should be listed. If it is listed now then try rebooting your 360.

Otherwise leave it a few more hours and if it doesn't change then it sounds like customer support will need to update the systems manually to add the Sky Entertainment & Cinema  Ultra HD option.

As to netflix, I'm afriad that's been plagues with issues for some customers, yet for others it's worked immediately.

[billkilv]

Unfortunately this was supposed to kick in on Wednesday, new router self installed and up and running - with the 1g speed

I have re-booted the V6 box but the myvirgin media app hasn't updated nor my on-line account.

Ho hum

[padcontrol]

I had to call Virgin, got it added manually to get the Ultra HD movies to work. I would try that mate. (The sound is horrendous btw, EXTEMELY low. Even while using a good sound bar system)

[newapollo]

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@billkilv wrote:

Unfortunately this was supposed to kick in on Wednesday, new router self installed and up and running - with the 1g speed

I have re-booted the V6 box but the myvirgin media app hasn't updated nor my on-line account.

Ho hum

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Hi again @billkilv 

Are you keeping the V6 boxes, or as part of the upgrade where you promised a switch to the 360?  The reason I'm asking, I'm trying to read between the lines, as in a previous post you said, "Customer support yesterday - you will get an email with instructions within 2 hours - didn't happen." 

I'm wondering if this was a ruse to get you off the line, or if they were alluding to a set top box upgrade.

[billkilv]

That's interesting. No mention of new boxes, just the router.

[billkilv]

Out of the blue today I received the email to set-up Netflix and my on-line account has all updated.

A couple of clicks on to activate and link the Netflix account, so all good.

[Carley_S · Accepted solution]

Hi @billkilv

Glad to hear that your Netflix issue has now been resolved. Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :).