Stream Sky sports Pricing

[fellowes50]

Why on the My Virgin Media app under Manage Stream does the price of Sky Sports change when I add it?  It shows £18.75 a month then when I press add it changes to £38.75, likewise Sky sports & cinema changes from £28.75 to £46.26.

I currently have Sky sports via Now for £25 a month, so would prefer to pay £18.75.

[Gareth_L]

Hello fellowes50.

Thanks for your first post and welcome to our Community.
Sorry to hear you are having an issue the pricing on the App 

Can you please post screen shots of the before and after prices.

That way we can see what is happening.

Gareth_L
 

[newapollo]

Hi @Gareth_L 

This issue has also been reported by other customers in the Stream Forum, along with screenshots

https://community.virginmedia.com/t5/Stream/Sky-sports-offer/m-p/5111905/ 

[fellowes50]

The App has been updated and I am no longer able to manage my stream account via the App as it is no longer there, it is only via my online account 

[Kath_F]

Hi fellowes50,

We're sorry to hear that you've been having some conflicting information when trying to add to your Stream package. 

Thanks for linking in the other thread to @newapollo. 

I've raised this up for further investigation and as soon as I have an update, I'll let you know. 

Thanks,