Still being charge extra for Netfix

[archercj]

Despite assurances by Virgin Customer Services on two seperate occasions that this has been sorted I appear to have an additional charge of £15.99 for Netflix on top of my monthly Virgin Volt Ultimate Pacjage.

The first bill I got after moving from Ooomph to Volt showed an extra charge of £10.99. When I contacted Virgin CS I was told this was due to the switch and the future cost will be included within my contract price.

The next month I was charge £15.99 on top of the contract for Netflix (I had upgrded to UHD). Once again CS told me that this was sorted for next month and the cost (well for standard Netflix at £10.99) were showing as part of my contract. There was no suggestion of a refund for the incorrect charge either.

So I am rather perplexed to see that for my 3rd bill I see an addional charge of £15.99 to be applied for Netflix Services.

I tink I have been rather pateint here. I will gibe you time to respond to this and explain before reporting you to the ombudsman which I have a very good track record with.

[Steven_L]

Hey @archercj,

Welcome back to the community and thanks for taking the time to post.

I'm really sorry to hear of the issues that you're having with your billing since switching from Ooomph to the Volt packages, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started.

Regards,
Steven_L

[Steven_L]

You're very welcome @archercj and glad that we could get this resolved for you.

Please let us know, if you have any further issues. 

Regards,

Steven_L

[archercj]

Thank you Steven for your help. I hope this has now been resolved (we shall see in forthcoming bills). 

[jskemp76]

I have had exactly the same issue, when slid volt from ultimate oomph I questioned how I’d transfer my existing Netflix in, with me paying £15.99 as it was. The guy on the phone very clearly said that I’d only be charger the difference between what’s offered for free; Netflix standard (usual price £10.98) and my existing package, £15.99. I expected to be charged an additional £5 per month, how wrong could I be! I was actually charger 2 x £15.99 on my last bill! 

[Steven_L]

Hey @jskemp76,

Welcome to the community and thanks for taking the time to post your issue on the forums.
I’m sorry to hear of the issues that you’re having with your Netflix services and your billing. Have you received the activation mail for Netflix and actioned it?

You could also have done that via the dashboard on your online account.  

Regards,
Steven_L