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Servo123 · ‎18-06-2022

Hi just renewed my contract from oomph to maxit. TV and fibre are ok but nothing about my switch to O2 it's been around 10 days no emails, no messages at all.

Trying to contact someone is possible unless you wait hours for a response. Any ideas?

newapollo · ‎18-06-2022

@Servo123 wrote:
Hi just renewed my contract from oomph to maxit. TV and fibre are ok but nothing about my switch to O2 it's been around 10 days no emails, no messages at all.
Trying to contact someone is possible unless you wait hours for a response. Any ideas?

Hi @Servo123

Only the Volt packages contain the sim. Did you take out a Volt package?

Dave

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Servo123 · ‎18-06-2022

Hi

Yes because my current Virgin media SIM package ( unlimited & free) is no longer available so I was offered a £25/month deal for the SIM

Reece_MH · ‎20-06-2022

Hi @Servo123,

Thanks for your post. Sorry to hear you've not received any information regarding the change to O2. Unfortunately, we do not have access to the O2 systems via our Forums, so would not be able to look into this side of things for you.

You would need to reach out to O2 directly on 0344 809 0202 and they can look into this for you.

Cheers,

Reece - Forum Team

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