totally agree with you @heatherann. On the face of, and with all this automated technology to plague our lives, how hard is it to take a Ooomph package that consists of a broadband connection, tv package and Virgin/Vodafone mobile SIM and migrate that over to an increased speed broadband connection, same tv package, a new netflix subscription and a migration from Vodafone to O2 SIM.
I have probably waster around 2.5 hours on the dreaded chat lines with Virgin (and O2) over this s I can get the SIM side sorted plus netflix
You know what, lifes too short.
My problem is that I do need the speed fibre gives me as IT is my job. Otherwise I would have moved to another fast supplier but there arent any for me at the moment.