O2 coverage poor compared to my virgin sim

[tj1978]

Hi

i upgraded my package to ultimate volt

as a result i moved my virgin media sim over to o2… wish i hadnt now , the coverage is absolutley shocking compared to virgin sim i had

virgin mobile data on 4 g at my home was around 15-17 mbits. Infact even when out and about it was that over even a bit more.

o2 is getting 0.5 mbits regulalry, never going above 1 . Cant browse or do anything

what o2 tell me is there is no issue in my area or any area i am in when i call to complain with this poor data speed - its a joke

[Swf]

I think that's why 0² give us 42days to cancel it.   

Fingers crossed mine will work 

[tj1978]

Looking at my emails i think i moved over on  23 sept..

is there really a 42 day cancellation period ?

[Swf]

For the o2 part yes.    The staff may thing it's the nomal 14 days.  It just tell them and they will see it there end.   Had this confirmed a few times now.   Call and ask 

But I'm not sure the Virgin side lengi 

[Swf]

Hi mate call them now. 

It's day 41 from 23rd September. 

Sort something out ??????  

It's 42 days o2 if your on volt  

[Kath_F]

Hi tj1978, 

Thanks for your post and apologies to hear you're having an issue with the O2 signal since moving across. 

The best thing to do is get in touch with O2 directly as they can check the signal in your area and go through some further diagnostics with you too. 

You can view their contact options here. 

Many thanks,