O2 Sim not received

[takuya]

Hi,

I ordered "Big Volt bundle + Drama & Docs" three weeks ago. According to the Order summary received by email, it must include O2 Sim (Gig1 Fibre Broadband, 145+ channels with Entertainment, Drama & Docs, Talk Weekends + O2 sim). However, I have not been received any email from O2, and of course Sim card itself. I saw similar questions on this community and found that O2 credit check should be done, but I did not receive credit check email. Is there anything to do by myself? Could you please give me advice? 

[Chris_W1]

Hi takuya, thanks for the message and sorry to hear about the delay with your sim, can you confirm if this has now been received or  are you still awaiting this? - Chris.