Thanks for using the forums to get this issue with Netflix looked into, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you.
Firstly, could I ask if you've spoken with our faults teams about this on the phone yet?
The first step would be to get an IT ticket raised in order to start the process of getting it resolved.
They may have also sent off a Netflix subscription form which goes to a specialised team for this particular issue.
Please let me know if these aspects have been done already, if not we can do them here on the forums as well 🙂
"I've been in touch with the faults team, and they've raised an IT ticket, so hoping to get it resolved this coming week"
Reality check 😁 !
Read through jusy a few of the posts on here and you will see that the likeliehood of that happening is zero...
You have to wait for the email with the link and that can be a painfully long wait.
Good luck. I've had 2 IT tickets since 3 weeks ago. Logged into my account and said, pending, adding soon. Kept checking in and yesterday, it said you need to activate netflix. Clicked on activate and said redirecting you to netflix. Wait about 30 seconds and says we are having technical issues, please try later. Solved one problem and another popped up. Typical Virgin