Is my bill correct?

[SirAGFC]

I recently renegotiated my contract for the 1gig Volt package with 02 Sim for £89 p/m and i've just had £26 (or something like that) taken from my account by O2. Is my Virgin bill going to be £63 or did the retentions guy I spoke to fail to mention that the package isn't £89 p/m total but is in fact £89 + £26 p/m?

[newapollo]

---

@SirAGFC wrote:

I recently renegotiated my contract for the 1gig Volt package with 02 Sim for £89 p/m and i've just had £26 (or something like that) taken from my account by O2. Is my Virgin bill going to be £63 or did the retentions guy I spoke to fail to mention that the package isn't £89 p/m total but is in fact £89 + £26 p/m?

---

Hi @SirAGFC 

You should have received a contract by email with all the details and pricing. Check your inbox and also spam/junk boxes.

If it's the Ultimate Voltpackage then it's £89 a month for new customers, however when current customers negotiate a new deal some have been offered the new customer pricing too, which is hopefully what's happened to your goodself.  If so the contract should show the VM price as £64 per month,  the O2 sim  would be billed separately by O2 at £25 per month.

If you've just got the Gig 1 broadband then it's normally £62 a month to VM  and an additional sum to O2 for whichever sim you selected.

[SirAGFC]

I renegotiated my contract a few weeks ago and noticed yesterday that my bill was going to be £10 p/m more than I agreed to over the phone. I called them up and was told I was paying £10 p/m for a "security package" which surprised me as this was the first time I was hearing about it. No where in my contract do I see any reference to any such package.

And what exactly is this "security package" anyway? Do Virgin sell us insecure broadband unless we pay them £10 p/m to turn on the "secure" setting?

Surely it's not even legal to tack on extra charges to an agreed contract without consent or mention of it in said contract?

[archercj]

That's the thing that winds me up the most. I am sure there are many, including myself, looking at the figures quoted in this post and saying 'bloody hell, why was I put on to an £85 contract for Gig 1 plus £25 for the O2 SIM' when I swicthed from Ooomph to Volt.