Showing results for 
Search instead for 
Did you mean: 

How do I order a wifi pod?

Joining in

I’ve recently changed to a volt contract and need to order a wifi pod for one of my rooms. Can someone advise how I do this as the instructions say you can order via the Connect app - but I can’t find where to do that.


Forum Team
Forum Team

Hi there @SaraBelfast 


Welcome to the community forums and thank you so much for your first post.


I'm so sorry to hear that you are finding ordering a Pod difficult! Can I ask if you have been able to run diagnostics via the connect app at all? 


Thank you

Yes, I’ve run the app and have now managed to order via the live chat. Arrived today so hopefully sorted. 

Hi i have the same done the app found a poor signal in a room but no option to order one??

Good Morning @Hosay299, thanks for your post on our Community Forums and welcome back!

Sorry to hear of the difficulty ordering a Wi-Fi pod.

Have you since been able to complete this request?

If this is still ongoing, can you please try clearing the cache on the application and then re-running the scan to see if this can be ordered.

Kindest regards,


Hi I get poor signal but not able to request it.


I have tried the app on 2 device both the same.



As show above had to cut them to get them to upload

I had the same problem - does not seem to be an option to order on the app, so I used the live chat and was sorted within the hour. 

Hi Hosay299,

Thank you for your post. I'm very sorry to hear about the issue you're having in order a WiFi pod. 

We can certainly look to help with this. I will private message you now to confirm your details. 


@Martn_N Can i chase this no message for what i can see