Contract, contact amongst other issues

[Anonymous]

Hello

I've recently just signed up to virgin media and so far I am not impressed. Anyone else have issues at the beginning?

It's been a nightmare trying to contact Vigrin Media, the bot is hopeless, the what's app chat not much better, I managed to get through once but the phone line was shocking in the end I had to hang up the phone.

I have an issue with the contract they sent me as its incorrect and not the advertised amount that I signed up for. Is there a way to contact virgin by email as I've almost given up trying by phone.

Thanks

Mike

[Alex_RM]

Hi Mike, 

Thanks for posting and welcome to our community 🙂

I'm sorry to hear there's some confusion with your contract.

So I can take a look at this I've popped you over a private message (purple envelope, top right hand corner)

Alex_Rm

[Alex_RM]

Thanks for popping your details over via private message 🙂

Glad I was able to get this resolved for you.

Alex_Rm

[steviejones133]

Why has my post been moved!