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Address doesn’t match with O2

Joining in

I’ve been trying to sign up to Volt for a few weeks now. I’ve found out the reason is that virgin have my flat number but o2 doesn’t. They say it doesn’t exist at Royal Mail when it clearly does (I’ve even done a Royal Mail address check to confirm but can’t upload the screenshot to them on the o2 chat)

I’ve realised my address with Virgin is “Flat 1” when it should be “Flat A”

so that’s the first issue I need to deal with. 

What frustrates me is why I can’t be added to Volt manually? Why does it have to be automated? I can prove I have an account with both. It’s annoying for o2 to just say “your address doesn’t exist, sorry” when it clearly does haha. 

Hopefully someone can help


Forum Team
Forum Team

Good Afternoon @inminorchords, thanks for your post on our Community Forums!

Sorry to hear of the difficulty obtaining Volt benefits, whilst having both Virgin Media and O2 contracts.

Check out the purple envelope in the top right hand corner for a private message from me.

Kindest regards,


Hi David

I dont seem to have a DM from you?



Forum Team
Forum Team

Good Afternoon @inminorchords, thanks for coming back to me and working with me via our private messaging function.

Pleased I was able to assist you in getting this resolved.

Do feel free to come back to our Community Forums if you require any further assistance with service related issues.

Kindest regards,


Hi @inminorchords,

I am so sorry this was missed I will pop one over now for you 😊



Hi Zoie

Don't worry David sorted out my issue via DM. All done and dusted thanks

Glad to hear this was sorted 😊