Virgin Media Community

[sandelben]

hello my v6 box taken 2 hour to boot yesterday i timed it on my phone it was because the power went out i ask for a replacement but transfer me to tech team got hang up as soon as it was ringing not sure what to do don.t want this happening again 

[japitts]

How is your V6 connected to your homehub - Ethernet or WiFi?

And has it booted up ok now - is it otherwise working ok?

[David_Bn]

Good Morning sandelben,

Thanks for your post and sorry to see you've been having issues with the V6 box when loading up

How are the services looking at the moment? Looking into the account it seems that everything is currently running smoothly for you..

Kindest regards,

David_Bn

[sandelben]

it working fine they sent me another box and it work great 

[David_Bn]

Thanks for the update sandelben,

Pleased to hear your happy with the services

Kindest regards,

David_Bn