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picture pixalating

I am having trouble with my picture pixerlating . I rang virgin media and they told me it was my tv, can anybody tell me how you can get an engineer out other than contacting that call centre.

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Re: picture pixalating

Hi there nigel4, 


Thanks for your post - sorry to understand that you're having some issues with your picture. Have we advised as to why we think it is your TV set that is causing the issue? 


Before we go down the route of booking a technician, we do need to ask some questions and go through some diagnostics with you first 🙂 

  1. Is this happening on all channels? 
  2. Is the issue happening all the time or is it intermittent?
  3. Does it happen on Live TV
  4. Does it happen on CatchUp and/or OnDemand
  5. Does it happen on Recordings? 

Have you done a reboot recently to see if that helps? You can check for any known area issues here too:


If nothing is listed, you can sign into your online account and go through self checks. 


Please do pop back if you need any further assistance. 



Katie - Forum Team

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