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new deal not confirmed by email as promised

I agreed a new deal today but not had promised email confirmation and it does not show on my virgin account either.  my bill has also not changed accordingly.  how long will this all take

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Re: new deal not confirmed by email as promised

Hello

When I agreed a new deal I received an email the next day, when it also showed on my account.

Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Re: new deal not confirmed by email as promised

i have now had the new contract at 15.88 more than the price i agreed on the phone

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Re: new deal not confirmed by email as promised

Hi lynettea1,

Thank you for your post.

I am sorry to hear this. We do hope you have managed to sort this out since your post. If you are still having issues let us know and we will happily look into this for you.

Many thanks

Zoie

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Re: new deal not confirmed by email as promised

Luckily I had the retention number in my history so they helped me. Good job as customer services as good as useless and pretty obstructive 

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Re: new deal not confirmed by email as promised

I'm glad to hear it's all been sorted out now. Thank you for taking the time to let us know.

 

Melissa 

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