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Virgin telly tablet

Hi there,

I have 2 telly tablets in the house as we got them with our mobile contracts. The problem i am having is one of the telly tablets isnt charging properly , there is nothing wrong with the charger as it works fine on the other device.

To get the device to show charging i am having to push the charger in tight and hold it there and hold it at a slight angle . I guess there may be something wrong with the charging port any ideas or suggestions would be great on how to solve this issue or get my tablet fixed as it came with my moble contracts i guess its still under warranty 

Any ideas or contact numbers for repair would be great

 

Thanks

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Re: Virgin telly tablet

Could give  team call/email via https://www.virginmedia.com/shop/mobile/tellytablethelp


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Re: Virgin telly tablet

Have you checked for fluff in the charging port? - used to happen to my mobiles all the time.

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Re: Virgin telly tablet

Hi, 

Just call or email 

Email: virginsupport@exertis.co.uk 

Contact Number: 01282 858460

They're pretty good at sending out replacement chargers but take a while to answer the phone.