Here you go. Some of the convo....... Oh and I have been advised virgin DON'T listen to phone calls.... What alode of pish....
Re: Virgin media nightmare as per usual
What are the screenshots please? We can't view them here?
Data protection has been passed. I've gone back to the February 2020 bill as easiest to work out from (ie I always prefer a starting point) so from February's bill creation date of the 18th February 2020 to today, you are owed £37.50.
I have applied this now for you.
The balance of the account was £138 which includes the Netflix charge. The balance after I credited it is now £100.50. The package is now correct, with the £56.50 being charged correctly on your most recent bill, May 2020.
Kind regards,
John
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Re: Virgin media nightmare as per usual
Giving me money that's due to me plus offering kids channels that was meant to be part of my discounted package, following multiple phone calls, being told to pay nearly £50 to get my services back on, whilst my bill was 127 and credit limit was 130 (based on MY INFO on my virgin app and online account) in my opinion does not feel like a fair outcome!
Obviously, having a virgin agent actually look at my account and sort it out is a miracle! Thankyou. I knew I was being screwed over.
Also with the kids channels, this was agreed to be part of my package, discounted at agreed price! Thankyou again.
Add the kids channels and give me back what's due money wise! Obviously!
Now, for **bleep** poor customer services, ranging from customer services to customer care/retentions. Being misadvised numerous times, incompetent advisors, being hung up on, etc
would you like to offer a resolution?
I await your response.
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Re: Virgin media nightmare as per usual
As advised above, the offer made is a fair offer.
There will be no further compensation offered.
Are you happy to accept my offer? If not, how do you wish to proceed with the complaint?
Kind regards,
John
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Re: Virgin media nightmare as per usual
No not at all
The complaint has several issues;
Billing - Now corrected
The Kids TV dispute - already offered to resolve this part and just waiting on your answer.
We don't offer compensation for time but I am sorry for the issues you've had but I do believe after speaking to me, everything is all sorted.
This is now just waiting on how you wish to proceed with the complaint.
Kind regards
John
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Re: Virgin media nightmare as per usual
Your money owed to you I agree is seperate to the complaint but as we have a complaint open it's part of the resolution.
I have offered you a goodwill gesture of the Kids TV free of charge for 1 year as a complaint offer. There will be no further compensation offered.
How do you wish to proceed with the complaint please?
Kind regards
John
I'm no fool virgin/John.