Thanks for coming back to us nutsak316,
We will certainly need to check on this for you. Do you have both boxes on at the moment? You have probably already checked but are all cables tight and secure at the back of both boxes?
Have you rebooted the box fully? If so are you still experiencing the issue of pixalating and freezing after a reboot?
Please can you let me know of the above and we will assist you further.
Kind regards Jodi