No,
nothing has been resolved.
my wife ( the account holder) answered all the questions that another moderator asked earlier in this chat but we never heard anything after that.
the guy from the Indian call center never phoned back after my complaint, despite promising to do so to speak to my wife, the following day, after refusing to speak to me.
we've asked many many times for me to be allowed to be “a 3rd party”, but nothing ever changes, the next Virginmedia person who phones just refuses to talk to me.
And finally, no, the pixelation continues, usually the same time (evening 19:00 onwards), on certain channels ITV and BBC. are two of the main ones, on both boxes.
Shame really, we’ve been with Virginmedia a long time even when it was NTLWorld, your customer service has got worse and worse, so much so now, that I can’t be bothered phoning you anymore, because when I do, I get connected to a foreign call center who then ask me to do the same old silly things that I’ve already done a million times and no matter what I tell them, they don’t understand. They really are a waste of space. Some of them are very rude and aggressive as I’ve described earlier.
Whatever happened to the customer is always right?
We pay their wages and they speak to us as if we’re stupid.
