on 28-03-2019 19:23
Hi to all,
im just watching BBC1 HD and there’s quite a lot of pixelation going but it’s been there for a while to be honest so is there anything I can do to remedy this issue?
I’m not having any issues with my VM broadband.
Thanks in advance for any advice.
Answered! Go to Answer
on 14-09-2019 17:48
My apologies Jazz.
Is there any update listed here that can explain?
Kind regards,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 27-09-2019 13:48
on 05-10-2019 21:12
We are still having issues with picture quality. Tonight the picture is freezing and pixelating quite badly. We never did get an engineer appointment. The last one that was arranged didn’t show up.
on 08-10-2019 08:26
Apologies Mark1871, my colleague who you were speaking with about this at the time doesn't work here any more - but I'll be happy to follow up and see what can be done to help. I'll send a PM to complete a security check & hope to hear back from you soon.
Tom
on 08-10-2019 09:41
No problem. I’ve replied. Thanks.
on 08-10-2019 15:06
Thanks for that Mark1871, please do keep us posted with the outcome of the visit if possible.
Tom
on 08-10-2019 18:07
I am a new customer as of the 28/09,I have a problem with pixelation and sound issues on-demand (constant, unwatchable) the Normal tv and even Movies and 4k Virgin on demand are fine, seems to only be the sky on-demand tv series. I tried phoning was told it is a known issue in the area (although nothing shows up on tests) and should be fixed by 07/10. I phoned again today and was told it has been referred to a manager. how long would it usually take for someone to get back to me?
on 11-10-2019 10:18
Hello sean707
Thanks for your post
Sorry to hear about the pixellation on Sky On Demand
We do have some ongoing work that is affecting our Virgin Fibre, Virgin Phone, Interactive TV, Catch Up TV, TV On Demand
This is logged under the ticket reference C01054924
The estimated fix time is 11th October around 15:00
Can you please try again and see if its still an issue then
Gareth_L
on 17-10-2019 18:09
Been having problems with pixelation for a while now , seems mainly to be BBC Channels and Channel 4 .
I've checked cables , reset box and wi-fi and even swapped round televisions but I'm afraid it keeps happening , if anything it has got worse over the past 4 weeks.
I'm in Area 30 , not sure if anyone else from this area has reported the issues
on 18-10-2019 22:28
Thought our problem had been cured but can't view fox tonight at all. Recordings aren't brilliant either!
Getting fed up with picture and sound break ups now!