When I checked the service status yesterday it said 2 known issues in the area one of which is scheduled to be fixed by the 15th so I’m crossing my fingers that the local repair will fix the problem as this has been going on for months!! I watch tv mostly at night and I don’t fancy ringing through in the middle of the night to report faults if it isn’t necessary,
We hope it get's fixed after the the outage repairs but please let us know if you still continue to experience TV issues after the estimated fix time on the 15th when it's convenient for you and we'll investigate further.
The issue with an estimated fix on the 15th is nothing to do with with the picture pixelating - not in Area 20 anyway. It just says, "Customers may be unable to manage their Tivo Set Top Box using the website at the moment. We are sorry about this, our engineers are looking at fixing this as soon as possible".
As I've mentioned on other threads about pixelating, this problem started for me last week. I had an engineer arranged for yesterday morning but he didn't turn up. When I chased it, they said they'd discovered it was a local area problem with a fix time of 17:05 yesterday - so they'd decided to just cancel my engineer visit without telling me!!! I kept checking the service status and it NEVER mentioned the pixelation problem being investigated. AND... last night, my picture was awful when tying to watch a drama on BBC One HD from 9pm.
Since I started having the problem last week - on two V6 boxes - one connected to a non smart plasma TV and one connected to a newish Samsung smart TV - it has been an on and off issue.
From looking at the forums, there are a number of threads with people reporting issues over differing periods of time.