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Re: TV pixelation issue

Raised this issue a week ago - was asked to reset V6 box, try different HDMI port etc etc. Was advised that problem had been fixed. Now worst than ever!!! 

I replied that it was  not - have not heard back from Virgin.

Channels affected are:

BBC 1, BBC 2 HD and DAVE HD and now occasionally ITV HD. Have a V6 box. In Plymouth Devon PL5 post code area (18?)

Pixelation is in mornings and evenings

 

 

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Message 132 of 461
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Re: TV pixelation issue

Still happening for me, especially with the movie channels.

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Re: TV pixelation issue

Our bedroom V6 box was causing major pixelation last night on Channel 4 around 9pm, this hasn't happened before with this box as far as i'm aware but was really frustrating, i find it very strange why this seems to be happening on Channel 4 between the times of 21:00 & 23:00.

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Re: TV pixelation issue

This is my issue right now on the living room TV!20190411_103322.jpg20190411_103324.jpg20190411_103325.jpg20190411_103326.jpg20190411_103327.jpg20190411_103328.jpg

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Message 135 of 461
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Re: TV pixelation issue

TV literally unwatchable tonight on both of my V6 boxes. Especially bad while trying to watch the Masters on Main Event HD!

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Message 136 of 461
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Re: TV pixelation issue

What u have on your TV was very same as mine..I got the same on all 3 v6 boxes..I had to get my whole house rewired and it has stopped it just now ..fingers crossed..oh and my neighbour upstairs from me had nothing hers was perfect .

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Message 137 of 461
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Re: TV pixelation issue

Decided to record the 2nd Emmerdale from last night as was watching the footy, gone to watch just now and this is my issue.

Another engineer booked for Monday via chat who told me that this issue will 100% be sorted out!

20190412_153656_50.jpg20190412_153658_50.jpg

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Re: TV pixelation issue

Hi Elnino9, how did you manage to get an engineer booked? What's the secret to get this done? I have been having the same problem for weeks now and I think that as it appears to be happening to many that Virgin should be paying out compensation!!

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Message 139 of 461
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Re: TV pixelation issue

I usually just go on Live Chat if i have any issue's, you have to go through the stupid troubleshooting process of them thinking you don't know if your wires are tight, or HDMI is a problem and check with your VHS/DVD player if there is a issue, then checking Video Output then the amazing task of them saying reset your hub while in the middle of the Live Chat. After doing that and getting back on Live Chat, the last 2 times they have booked an engineer in for me.

I was compensated the first time round for £37 then today's chat told me i'd receive a further compensation after the next engineer visit on Monday for my loss of service.
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Message 140 of 461
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Re: TV pixelation issue

just back from a few days away & problem as bad as ever after 3 engineer visits now. BN12 most channels to 121, when I gave up.

 

1 WHAT IS THE PROBLEM?

2 WHAT ARE VIRGIN GOING TO DO ABOUT IT?

 

We pay c £130 pm for various Virgin services, but that is going to stop very soon.....