Ever since a loss of service for tv and broadband several nights ago i have been getting pixelation issues on and off. This only started after customer services restarted my hub remotely. Is there a fix for this or do i need to book a engineer visit ?
If your TV is wired to the Hub, that suggests there is something wrong with the VM broadband.
If the TV is connected by WiFi, that could still be a broadband fault but it's far more likely to be a WiFi problem. When the Hob was restarted it may have started up on a different WiFi channel which is less suited to your domestic conditions. In that case, look at the Broadband & WiFi section of the forum where there is lots of advice of improving WiFi.
He said that what he'd changed amounted to a "new install", his words. He also said the cables were fine and he'd moved something in the street cabinet just in case, even though he found no problem there. The only thing left was the V6 box.
He, being the person on site, plainly knew more about the issue than some **** sat at a computer in India, yet trying to get her to understand was like talking to a goldfish! Why do you employ those people? A trained chimp could work through a list of tasks with no autonomous thought!
Despite Virgin telling me problem solved - and cancelling engineer visit planned for Monday after I had rescheduled stuff to be in - the problem is as bad as ever this evening.
The reply HELP to Virgin text does not provide any solution.
Virgin, wth is going on? The symptom is pixelation. What is the PROBLEM? What is the fix?l
Channels 101 102 103 104 107 109 110 111 I can't be bothered to go through them all. BN12 area 20.
WHAT IS HAPPENING?
The problem? I think “problems” plural is the issue here. Different people are having different problems in different areas, so there could be multiple faults. Some on local networks, some on core distribution. It could be a few days before this is resolved.
VIP pack with VIVID 350. Freeview/Freesat HD, Virgin Mobile, Tesco Mobile. Cable customer since 1993
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