Our remote is fine apart from one thing - the 'TV' button no longer functions. To get back to TV after watching on Catch Up or My Shows we have to go by a convoluted route instead of just pressing the TV button. Any ideas or is the thing just worn out? If the latter, how do we get a replacement.?
Martin thanks for the response I have done all the tests suggested & the problems persist. I need a new remote posted to me. I spent a further 50 minutes waiting for the messaging service to acknowledge my request and am now about ready to ditch the whole thing.
Thank you Beth. At least that is one issue solved (hopefully)! We have been without a proper phone service since last Thursday. I keep reporting it and it comes back for a couple of hours and then goes again! I've booked two engineer appointments which you've cancelled claiming you've fixed things and then a few hours later it goes again. We've been with Virgin since you took over Telewest and have never had cause to complain before. It's just gone again now and all I can do is text you - it would be so nice to be able to talk to someone or actually see someone!
Further to my last message, we have now been given an engineer appointment for FRIDAY! My wife is a Silverline telephone befriender and this means that she will be unable to contact a 92 year old lady she speaks to for the last two weeks. It is not practical to use a mobile for this call. Is there anything you can do to expedite some real (non electronic) help please.
Thanks for letting me know, sorry to hear about the issues with the landline.
Sadly, we have no control over appointments getting cancelled once we identify a fault in the area. However, this of course shouldn't keep happening. I will pop an email over to the Area Field Manager for your location so I can find out what issues have been identified in the area recently.