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TV Remote

Our remote is fine apart from one thing - the 'TV' button no longer functions. To get back to TV after watching on Catch Up or My Shows we have to go by a convoluted route instead of just pressing the TV button. Any ideas or is the thing just worn out? If the latter, how do we get a replacement.?

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Re: TV Remote

Hi there,

 

Thank you for your post and welcome to the community. 

 

I'm sorry to hear about the issue with your remote. Here is a links that can help with remote issues: https://virg.in/remotehelp

 

^Martin

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Re: TV Remote

Martin thanks for the response I have done all the tests suggested & the problems persist.
I need a new remote posted to me.
I spent a further 50 minutes waiting for the messaging service to acknowledge my request and am now about ready to ditch the whole thing.
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Re: TV Remote

I wish I knew DickH
I'm having problems with mine too.
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Re: TV Remote

Thank you for confirming that. If you follow this link you can speak with our team and request a replacement remote: https://virg.in/lostremote

 

^Martin

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Re: TV Remote

Tried that and just go round in a circle! You've conceded we need a new remote. You have our address. Why can't you just send one? I'm prepared to pay!

 

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Re: TV Remote

Hi there,

 

Apologies for the issues with the link - I have sent you out a new remote and it should be with you within the next 3-5 working days.

 

Please let me know if there's anything else I can do for you.

 

Kind regards,

 

Beth

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Re: TV Remote / Home phone

Thank you Beth. At least that is one issue solved (hopefully)! We have been without a proper phone service since last Thursday. I keep reporting it and it comes back for a couple of hours and then goes again! I've booked two engineer appointments which you've cancelled claiming you've fixed things and then a few hours later it goes again. We've been with Virgin since you took over Telewest and have never had cause to complain before. It's just gone again now and all I can do is text you - it would be so nice to be able to talk to someone or actually see someone!

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Re: TV Remote / Home phone

Hi Beth

Further to my last message, we have now been given an engineer appointment for FRIDAY! My wife is a Silverline telephone befriender and this means that she will be unable to contact a 92 year old lady she speaks to for the last two weeks. It is not practical to use a mobile for this call. Is there anything you can do to expedite some real (non electronic) help please.

Best Regards

Richard.

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Re: TV Remote / Home phone

Hey Richard,

 

Thanks for letting me know, sorry to hear about the issues with the landline.

 

Sadly, we have no control over appointments getting cancelled once we identify a fault in the area. However, this of course shouldn't keep happening. I will pop an email over to the Area Field Manager for your location so I can find out what issues have been identified in the area recently. 

 

I will update you as soon as I know more.

 

Regards,

 

Beth

 

 

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