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burnietabs
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Sound breaking up on radio channels.

The sound on radio channels is constantly breaking up.

TV picture channels sound is fine

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Beth_G
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Re: Sound breaking up on radio channels.

Hi burnietabs,

 

Thank you for your post and welcome to the community!

 

I am sorry to hear that you're having some issues with the sound on the radio channels.

 

Can you confirm if you are still experiencing this issue or if you still need help?

 

If so, do you have multiple set top boxes in the home that share the sound issue on these channels?

 

Many thanks,

 

Beth

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burnietabs
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Re: Sound breaking up on radio channels.

Yes, it's just the same. No I haven't got any other boxes.

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Beth_G
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Re: Sound breaking up on radio channels.

Hey burnietabs,

 

Thanks for coming back - so I've had a quick look at things from here and can see that there is currently an ongoing broadcasting issue with your TV service that will require an engineer to resolve.

 

I've booked in an appointment for you, please find the time slot via your online my Virgin Media account here: virg.in/myVM

Your appointment can be rearranged from there if the time allocated isn't suitable for you. But if there's anything else you'd like from us just give us a shout.

 

Have a great weekend 🙂

 

Beth

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