Menu
Reply
Highlighted
  • 83
  • 1
  • 8
On our wavelength
385 Views
Message 1 of 4
Flag for a moderator

Sky Cinema missing from menu (HD box)

Just noticed that Sky Cinema is missing from our HD box, it was there and nothing has changed to our subscription.

Just check our TiVo and it is there, and followed these instructions but it is just not showing on the older HD BOX:

https://www.virginmedia.com/help/virgin-tv-sky-cinema-on-demand-on#tab2

Any ideas why?

0 Kudos
Reply
Highlighted
  • 14.82K
  • 1.62K
  • 3.35K
Very Insightful Person
Very Insightful Person
360 Views
Message 2 of 4
Flag for a moderator

Re: Sky Cinema missing from menu (HD box)

VHD & V+HD boxes are now obselete. Sky Cinema & Sky Sports channels are no longer supported on these boxes as of 31/0719. Sky Cinema On Demand has moved to an internet based system which the older boxes do not have the technology to access. You should have had notification to upgrade to a TiVO or V6 box sometime ago.

If not give Customer Services a call & they will arrange a swap out.

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

Click to learn more about VIP

Use Kudos to say thanks

Mark as Helpful Answer if I've helped

0 Kudos
Reply
Highlighted
  • 83
  • 1
  • 8
On our wavelength
323 Views
Message 3 of 4
Flag for a moderator

Re: Sky Cinema missing from menu (HD box)

Oh, that’ll be why then. No I don’t recall ever being told and didn’t see an email stating this.

If this is the case then we would need to get a new TV for the room it’s in, as the current one doesn’t have a HDMI port which TiVo primarily has. However the rest of the box still works.

0 Kudos
Reply
Highlighted
  • 99
  • 17
  • 31
Up to speed
304 Views
Message 4 of 4
Flag for a moderator

Re: Sky Cinema missing from menu (HD box)


@jaybe wrote:

Oh, that’ll be why then. No I don’t recall ever being told and didn’t see an email stating this.

If this is the case then we would need to get a new TV for the room it’s in, as the current one doesn’t have a HDMI port which TiVo primarily has. However the rest of the box still works.


The V6 doesn't have SCART, but the original Tivo does. If you get an original Tivo rather than a V6 as a replacement you could use SCART temporarily so you don't have to rush into a TV purchase.

0 Kudos
Reply