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GERRYM1
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SKY SPORTS UPGRADE- STILL NOT ACTIVATED

Called on Monday 27th JULY, still waiting on SKY SPORTS activating.

How long does it take?

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nodrogd
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Re: SKY SPORTS UPGRADE- STILL NOT ACTIVATED

I would give them a call. The upgrade is a manual process by call centre staff, even for online upgrades. It should take no longer than 48 hours.

Virgin BB TV Landline. Freeview/Freesat HD, Virgin Mobile, Tesco Mobile. Cable customer since 1993

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GERRYM1
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Re: SKY SPORTS UPGRADE- STILL NOT ACTIVATED

Tried calling them everynight since Tuesday, constantly on Hold. Last night i was cut off after 45 mins!!

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newapollo
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Re: SKY SPORTS UPGRADE- STILL NOT ACTIVATED

Hi GERRYM1,

You could try the text messaging service.

Just send  a text with a description of the issue  to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

You can also call  (again) 150 from a Virgin landline, or 0345 454 1111, but best to call at 8am to avoid call queues. 

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


I'm just a normal customer here to share my knowledge, I don't work for Virgin Media.

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