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Remote control suddenly stopped working

My remote for the V6 box has stopped working. I’ve run through every step on the website and nothing works. I’ve not yet called virgin to run through “more tests”. Just wondered if anyone else had had a problem and how much I’m likely to be charged for a replacement? It was ok yesterday. Box works as normal using the buttons on the front. It’s weird. 

thanks. 

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Re: Remote control suddenly stopped working

Hello

When you press a button on the remote does the light blink on the top of the remote ?

Regards Mike

I dont work for VirginMedia all opinions are my own.
39 years in IT.
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Re: Remote control suddenly stopped working

Hi. Yes it does. It’s a strange one. Thanks. 

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Re: Remote control suddenly stopped working

Hello

Have turned off the V6 and back on ?

I think this needs a VM staff member to comment, if you wait somebody will pick it up.

Mike

I dont work for VirginMedia all opinions are my own.
39 years in IT.
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