well i've tried to ring every day different times of day and never get through, or get cut off after entering password, when it tells you to to check the status online.
the date on the local issue which is different to my issue just goes up every day
the run test is useless, it usually goes up to 100%, and fails,
today it says "We've spotted that your TV box may not be connected" but it's on and i'm watching it to see it still do the pixelation!
when i see next door neighbour i'll ask if his is still breaking up