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My tv is stuck on the starting up screen, tried all the things the website suggests to sort it and had no luck also tried ringing and had no luck getting through...

Help! Please 🙏

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Re: Problems

Hi Parkey25,

Sorry to see you are havaing major problems with your TIVO box.

Have you tried signing into Service status at the top of this page and run a test against the TV box? By doing this VM should be able to send a signal to your box and try to repair it.

If that doesn't work then you need to contact the Faults team. (sorry)

You could try the text messaging service. Just send  a text with a description of TV Faults to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

You can also call  150 from a Virgin landline, or 0345 454 1111, options 1,1 and 2 (Faultsbut best to call at 8am to avoid call queues

When calling Faults you will go through a series of questions/tests, if that doesn't resolve the problem then call back around 10 minutes later and an agent should pick the phone up.


The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

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