Struggling badly with this issue today, noticed slight glitches in viewing for the last 2/3 weeks but today it has become unwatchable on virtually every channel except BBC One. Affecting Box our V6 boxes so must be an external issue. Ran diagnostic and called 150 but not helpful at all.
I have had months of conversations with Virgin regarding this issue. They have even laid a new cable from the street cabin to my house. Still suffering from pixelation. I have suggested that it is a problem with the stream signal being interrupted. No notice taken so far. I am going to escalate a CEO complaint.
Hi there we are also having problems in the evening with pixilation. It’s happening when watching programs on demand and but really bad whilst watch btsport hd this evening. Even when recording programs it records it so can’t even watch the programs back afterwards. We have reset and checked online and no faults are being found.
I've been having pixellation for quite a while too and it isn’t getting better. I called Faults a few weeks ago and was advised to unplug and restart the V6 box, which helped for a short while but the problem hasn’t gone away, sometimes tv is now virtually unwatchable especially HD channels.