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Pixelation

Pixelation on BBC 1 (not HD), BBC 2 HD and DAVE HD - all other channels are okay so cannot be cables, HDMI sockets or TV - any suggestions appreciated.

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Re: Pixelation


@Budeauxbees wrote:

Pixelation on BBC 1 (not HD), BBC 2 HD and DAVE HD - all other channels are okay so cannot be cables, HDMI sockets or TV - any suggestions appreciated.


Try Freeview. 

That’s what I did on Saturday when rugby pixelated on 4 HD.   

Other alternatives - iPlayer and UK Play TV.

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Re: Pixelation

You most likely have a signal issue. Call VM and get your levels checked. 

Watching freeview or catch-up won't solve the issue.

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Re: Pixelation

Hi Budeauxbees,

 

Thanks for raising the pixelation issue to us via the Community.

 

The pixelation issue should be resolved now. Are you still experiencing pixelation on BBC 1, BBC 2 HD and DAVE HD until now? If you still are, have you tried to reboot the box?

 

Here some troubleshooting steps for common TV service queries for future use.

 

Please let us know so we can look into it further.

 

Regards,

Valerie_T

 

 

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Re: Pixelation

Tried resetting box - no signal on these three channels at all now. All other Channels working fine. What is different about Channel numbers 101, 102 and 227?

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Re: Pixelation

Thank you.

 

Are your other HD channels all working okay?

 

Thanks


Melissa 

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