• 6
  • 0
  • 0
Joining in
Message 1 of 2
Flag for a moderator

Pixelated picture on majority of channels

Hi there,

I seem to be having constant problems with the majority of channels pixeltaing. I recently moved into my new property, bringing the virgin equipment from my previous property with me and experienced none of these issues before the move. I've tried re booting the box and have also ensure all the cables are tightly secured. Can anybody offer some advice as to what the problem could be? Thanks 

0 Kudos
  • 27
  • 1
  • 3
Forum Team (Retired)
Forum Team (Retired)
Message 2 of 2
Flag for a moderator

Re: Pixelated picture on majority of channels

Usually pixilation is due to a loose or damaged  cable, if you have already checked this then I recommend booking an engineer, 150 from any virgin landline or 0345 454 1111 

Here to help! I'm a technician helping out whilst working from home. Find out more

Ultimate Ooomph package
500mbps Broadband with the SH3
Three TiVo V6 boxes
Home landline
Unlimited sim

Lincolnshire Engineer with over 7 years experience.
Service, Install, fttp, networks, business & in depth diagnostics and audio and visual specialist.

Refer a friend to Virgin media and earn £50 each! Credited to your Virgin Media account.
Text -

RAF + (your virgin account number) + (your friends name and number) + T ID 5765 to 80011
T&C’s apply see
0 Kudos