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Paying for 112 Channels... Have Access to 2

Set up my Virgin Box two days ago and I can only watch 2 channels out of the 112 I'm paying for. I'm seeing error code 7400 but I've followed the online steps, rebooted by system, tried leaving it on for more than 24 hours -- still nothing. 

I called customer service 3 times, was hung up on twice, was on hold for more than an hour the third time. Still can't get through to anyone to help fix this issue. 

There is no customer service email to contact and when I try to use their "messenger service" I get kicked back to the "Fix an Issue" screen. 

Would be grateful for any help. 

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Re: Paying for 112 Channels... Have Access to 2

Hi Richard1024,

I'm sorry you are having issues. It's doing that because the box hasn't been activated yet.

You need to call 0800 953 9500 to activate the box. You will need the box serial number, and your account number and area code.

You could also try contacting  New accounts and Set Up for them to complete the setup and activation. That would be options 1,1,1 and 4 if dialling 150 from a Virgin landline , or options 1,1,2 and 4  if dialling 0345 4541111 from any other phone

You could also try the following :- VM have recently started pre-activating their equipment, and the box should call "home" and be activated within 30 minutes, however sometimes this fails and the advice is to sign into Service status at the top of this page and run a test against the equipment you are installing. By doing this VM will be able to reboot the box or put you in touch with the right team.


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