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Package update and wrong box turned off

Hi,

I had to update my package today - part of which was removing my additional box that is upstairs.

i now have a 7400 code on the tv box in the living room - tried calling the number but that sends me to the webpage that in turn tells me to call the number!
Im assuming that my box upstairs has been left working and the one in the living room is the one they’ve seen as the additional box and switched it off?! 😞

I can’t check as my Mum is at home whilst I stay away as she is in the high risk category. So she is unable to call anyway (even if the call centre was taking calls) as I’m the bill payer. All very frustrating.

any help much appreciated 

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Re: Package update and wrong box turned off

Hi well this is very complicated, as it seems your talking about tivo boxes. First of all virgin is great if you get them at 8am and 150.

Now they will be able to check the boxes deactivated. Now if you sign into virgin tv control app and settings you can see serial number. Then call virgin and they can swap it over for you. 

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Re: Package update and wrong box turned off

You cannot get the serial number from TV Control.

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Re: Package update and wrong box turned off

Soz I meant TiVo service number 

 

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Re: Package update and wrong box turned off

It's the serial number which is used for activation. Ask your mum to look for the label under the box.

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