Using a V6 box, yes was able to reboot the box and restore the sound but it went again a day later, I phoned Virgin support and they helped me sort it by rebooting the Hub as well as the v6 box. When I did that the box went through the normal reboot sequence and then did another reboot without me actually doing it and that seemed to fix everything for now. I wasn't happy with the service i received from the support staff at the call centre though talking at me like I'm an idiot, even after I explained that i had followed all the steps on the virgin media website they treated me like someone who is very tech scared and I told them I build PC's for a living and know what I'm doing. Yet they still talked to me like an idiot. Yes I got a little frustrated by this but didnt lose my cool throughout the call.
Thank you for confirming this. I'm glad the audio is now sorted.
I apologise for the behaviour of the representative you spoke with. Have you already logged a complaint about the experience? Our aim is to provide support to our customers in the simplest, kindest way we can. If you haven't logged one, please do as we need to look into this. You can file a complaint here. For guidance on our complaints process, here's our Code of Practice.
For any queries you may have, you can always go back here in the Community for answers.