I had a Netflix subscription of 5.99 a month paid for on my credit card. I cancelled this in December 2019. Last week I received an email from Virgin Media stating that Netflix had requested that my subscription was taken via Direct Debit. I thought this to be a attempted scam of some sort as I checked my Netflix account and it is showing as cancelled and still is to this day. I received notification of my next VM bill and it has a charge for £11.99 on there for Netflix even though I don't have the service and can't use it. I used online chat with Netflix who confirmed that my account was cancelled and couldn't explain why I was being charged and I should speak to Virgin Media to get either a Service Code or the email address of the account that Virgin thinks has access to Netflix.
I was on the phone waiting for 2 hours (obviously due to the current situation so I take that on board) when I spoke to a very rude lady in Customer Services who said that basically it is nothing to do with Virgin and the only email address on the account was the correct one attached to the cancelled Netflix account. She also informed me that there was no Service code on the account, then placed me on hold without telling me then proceeded to cut me off.
I am now in a position where I am paying £11.99 a month for a Service I don't have with no way of cancelling.
Please can anyone offer any advice on what I should do next as I am out of places to turn.
It's a complete shambles. I've had this problem since November 2019.
I've managed to get the charge removed and refunded twice by Virgin, but you just have to hope you get through to someone who knows what they are doing. When they remove the charge it just gets re-applied the following month, every other time I've been told to contact Netflix.
Virgin obviously have a huge problem with security/data protection, just look at the amount of people on here who have the same problem. Virgin just say you must have signed up through Tivo or My Virgin Media.......Virgin are either incompetent or just don't want to admit there is a problem.
I've once again received my latest bill and it's got a £11.99 netflix subscription on it 😡
Thanks for the reply. Nobody told me anything apart from it disappeared and I got an email from Virgin informing me that it had been removed. However, I was still charged for a month I didn't have access.
Let me be clear the Netflix account was never paid by DD and was only the cheapest option and never 11.99. It was cancelled and i went about 4 months with no charges then an 11.99 charge appeared on my DD to Virgin out of the blue. Netflix blamed Virgin, Virgin blamed Netflix but at the end of the day I've had 11.99 stolen from me.
More the principle and worry about Virgin's lack of security (we are all aware of the data breach that occurred earlier this year,) than the cost.
Therefore referring back to my original question; when do I get my £11.99 credited back to my account?
Nobody added it to the box. Netflix confirmed that this was the only email address that they had an account for on this service and that account had been cancelled 4 months prior.
If you care to look at other threads this has occurred to several other Virgin users.
I've almost resigned myself to never getting this back and, after checking Virgin's 86 % 1 star reviews on Trustpilot, having been with them for several years (possibly 20 +) through cable and wireless and NTL, I'll certainly be looking at changing providers at the contract end date.