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OanaS
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My contract expired in one month and

Hello my contract expire next month and it’s not possible to see the offers for upgrade online and on the phone nobody answer

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newapollo
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Re: My contract expired in one month and

Hi OanaS,

You're probably seeing the Oops something went wrong message in the the upgrades and offers section. It's usually because you either already have a discount and the systems require an extra bit of manipulation by the agents to set up any new discounts, or because the package you are on is no longer sold and again requires the extra manipulation by agents to change the package

You could try the text messaging service. Just send  a text with a description of regrade  to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

You can also try calling again  150 from a Virgin landline, or 0345 454 1111, options 1,1 and 4 (Changes to your package) but best to call at 8am to avoid call queues

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


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OanaS
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Re: My contract expired in one month and

Thank you for your quick response 

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