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Movies 24 channels

Movies 24 channels is having problems with sound breaking up it’s been going on 48 hours now all other channels ok. It seems it’s the streaming of movies sometimes it improves slightly when advertising on please look into this 

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Re: Movies 24 channels

My mum is having the same problem on both, Movie 24 & 24+1

Looks like it’s a technical issue in that channel and all other channels are ok.

she lives in the Merseyside area.

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Re: Movies 24 channels

Same here I'm in Liverpool
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Re: Movies 24 channels

Hi there Scousemouse224 and Funkit,

 

I do apologise that you've both been experiencing sound issues with Movies 24 and 24+1. Thank you for reaching out with your concerns.

 

I'm afraid we've been unable to replicate this problem in the office. How have things been since posting?

 

If you're still having trouble, I'd like you to try manually connecting to the network by following these steps: press Home on your remote > select Help & Settings > select Settings > select Network > select Connect to the Virgin Media Service now.

 

It would also be worth ensuring your cables are tight and secure, although this being only certain channels wouldn't usually indicate physical problems.

 

Thanks,

Rachael

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