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Tomgraham89
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Kids tv

I always had the kids channel but today I noticed that it says I have to pay an extra 5 a month for it 

Why have I got to start paying 

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newapollo
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Re: Kids tv

Hi Tomgraham89,

Have you just regraded your TV package?

You can check the channels available in your package here ChannelGuide_September_17 

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


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japitts
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Re: Kids tv

When VM relaunched their TV bundles a while back (forget the exact date), the pay-kids channels were removed from the "standard" packages and put into a separate chargeable add-on.

It's almost guaranteed here, that you've recently made a change to your package that has resulted in you being moved from a legacy TV bundle to a current one, and therefore the kids channels have gone from being inclusive to a chargeable add-on.

Your choices are probably to either pay for them and otherwise remain on your current package, or go down the 14day "changed my mind" route and regrade back onto your previous package, undoing whatever changes it is that you've made.

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