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How long to process Package update?

Hi,

I recently received one of the package upgrade emails and decide that I'd make the upgrade this time. I went through the upgrade process via the email link and shortly after received an email on 26 June @ 15.11 telling me my upgrade to the bigger bundle was being processed.

I haven't heard any further and when I sign in to my virgin media account it doesn't show any pending orders. My tv channels and my broadband speed haven't changed.

Just wondering how long this normally takes or is it all delayed due to the covid situation?

Many thanks,

Chris

 

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Re: How long to process Package update?

Ignore this posting now please - I've just had the channels appear on my tv and had a confirmatory email now - although it's still showing my old package when I sign into my virgin media account?
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