Virgin Media Community

[Lexington]

Hi,

I currently have the biggest TV package and the 200MB internet package on my account, I would like to reduce these and find out how much money I can save by doing so.

I have tried to phone VM but the automated voice gives out a link to a package change web page but this only gives options to add further things to my account, if there a way to reduce the packages online or do I have to wait a couple of hours on hold and speak to someone in person? I don't want to take up the call centers time from people who may have more urgent problems if I can manage my account an easier way.

[DJ_Shadow1966]

Hello

With regards to account issues I am afraid they cannot be dealt with in the forum.

Due to the current situation there is a text message only service is available via: 07533051809 Just send a text with the issue you are facing and someone will get back to you as soon as they can. Please bear in mind at this time this service does also have a high load and may take quite some time getting back to you.

Regards Mike