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Horizon box too noisy

Received the new Virgin Media Horizon box and installed it earlier. Horribly loud fan/motor type noise coming from it, which is even audible over tv programs.

Box is on flat surface, with no obstructions.

Surely this is neither normal or acceptable.

 

 

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Re: Horizon box too noisy

Are you in Ireland?

If so, go here as this site is for UK customers:

https://www.virginmedia.ie/contact/

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Re: Horizon box too noisy

Dude, 

am aware of that, but am getting nowhere with Virgin Media over here.

 

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Re: Horizon box too noisy

Hello

I am afraid that Eire VM is different as here in the UK we don't have the horizon box as yet, only the Eire support can help, the VM staff here cannot send out boxes to another country.

Regards Mike

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Re: Horizon box too noisy


@leohay wrote:

Dude, 

am aware of that, but am getting nowhere with Virgin Media over here.

 


You are not getting anywhere with them so you decide to post on a completly different organisation's website in the full knowledge they can do nothing?

I think I see the problem....

 

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Re: Horizon box too noisy

Hi Mike,

How painfully true that is. Over here they’re only interested in pushing new more expensive “bundle” products that are not necessarily better. Customer service is at best only operating at 10% capacity. On hold for over 1hr trying to talk to someone yesterday.

Have heard similar complaints on general Irish forums about this particular Samsung made set top device, and customers left to suck it up.

If they try to fob it off on the UK market, beware. 
Samsung have track record on product design flaws and defects. 

 

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Re: Horizon box too noisy

Hello

Yeah I remember all the hassle Apple had with their 1Tb Samsung drives, well the V6 that most of the UK has is Horizon ready just needs to be rolled out, seen some good reviews on it, but that is a way off as the Tivo software is still under license for UK usage.

There is good article here https://www.ispreview.co.uk/index.php/2019/10/virgin-media-preparing-new-horizon-software-for-uk-v6-... but is limited.

Regards Mike

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Re: Horizon box too noisy

@leohay 

Thank you for your kind words on my trying to help you.

Sorry that Southern Ireland has the old Horizon box.

The UK will get the new Horizon box when/if it comes.

Stay safe.

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